FAQs

Matchbook Distilling Shipping Policy

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Now offering local and New York State delivery!

As always, you can place your order through our website & then call Matchbook Distilling  direct at (646) 640-7194. Upon delivery, please have a valid ID ready. Orders placed Tuesday, when Matchbook Distilling is closed, will be processed Wednesday.

Orders placed Friday - Sunday will be processed Monday.
Matchbook Distilling  is not legally permitted to ship any spirits outside of the State of New York.

For all purchases to be shipped, you hereby authorise us to transfer your purchased items to a third party shipping company.  You hereby agree to take sole responsibility for complying with all laws regarding receiving such purchases goods.  Title to, and ownership of, all alcoholic beverages passes from Matchbook Distilling to buyer in the State of New York, which is why we charge New York State sales tax.

Does Matchbook Distilling Ship?

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Matchbook Distilling’s Showroom is temporarily closed and all of our purchases MUST be done through our website. We are offering curb-side pickup or delivery to local North Fork addresses between Orient Point to Cutchogue.

Matchbook Distilling also offers New York State delivery.

For further shipping information please see our shipping policy.

Can I return my product?

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We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I get my product personalized?

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It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Can I sign up to your newsletter?

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Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

How do I pick-up my order?

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Local pickup at 230 Corwin Street, Greenport, NY needs to be arranged after purchase is complete at info@matchbookny.com

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